Account Terms align with Privacy Policy
Dono documents mein same withdrawal timelines likhe hain. Personal data handling bhi identical hai.
LEGAL REFERENCE
alphabets ke Sharte Conditions samjhiye
Aap ka account kholne se pehle hamari tamaaam sharte padhiye. Ye saari jumaadat aap aur alphabets ke darmiaan lenkahi dazn hain. Hum apke mahaaz aur qanoon ke mutaabiq...
Account securityWithdrawal rulesDeposit & PayoutProhibited conductDispute resolution
Sharte ki tafseel aur dastoor
alphabets Pakistan mein supported ilaqon ke liye tamaam local qanoon ke mutaabiq kaam karta hai. Aap jo account kholte ho us waqt aap hamare sare sharte qabul karte ho. Aap ki umar 18 saal ya uske zyada honi chahiye. Hum aap ka personal data mehfooz rakhte hain aur SadaPay, JazzCash, Easypaisa aur Raast ke zariye secure payments ensure karte hain. Agar koi
masala peda hota hai to aap hamari support team se rabta kar sakte ho.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
RAABTA KAREEIN
Shaarte sawalon ke liye hamse miliye
Jab aapko hamari sharte samjhne mein koi dikkat aaye, ya koi dispute ho to humara support team aap ki madad ke liye tayyar hai. Hum multiple channels par available hain takay aap apni sakooniyat se rabta kar saken.
Team online
Live Chat Support
Hamara team 24/7 live chat par mauood hai. Sharte se sambandhit kisi bhi sawaal ka jawab faori milega. Apke account se directly message kar sakte ho.
Email Support
Detailed issues ke liye email bhejiye. Support team 48 ghanton mein reply karega. Apke account number ko jarur likhiye.
Account Settings
Apke account mein Settings mein hamari qanuni documents dekh sakte ho. Kisi bhi update ka notification milega. Language urdu mein available hai.
BHAROSA AUR TRANSPARENCY
Hamari sharte transparent aur clear hain
alphabets apke bharose ke liye musalsal mehnat karta hai. Hamari sari sharte safaai se likhi gai hain takay aap samajh saken. Aap ka account security aur payment ki...
Clear dispute policy
Agar dispute ho to hamari procedure straightforward hai. Tees din mein resolution milega. Saari proceedings bilkul transparent hain aur aap...
Data protection aligned
Aap ka personal aur financial data encrypted rakha jata hai. Kisi third-party ko share nahin karte jab tak qanoon na...
Withdrawal verification process
Har withdrawal se pehle aap ka identity verify hota hai. Ye process security ke liye zaruri hai. JazzCash aur Easypaisa...
Account closure rights
Aap jab chahiye apna account band kar sakte ho. Koi puchhtalaaff nahin. Balance wapas JazzCash ya SadaPay mein transfer ho...
Prohibited conduct enforcement
Agar koi aap sharte violate kare to account suspend ho sakta hai. Hum har violation log karte hain. Appeal ke...
Payment method security
Raast, SadaPay, Easypaisa aur JazzCash sab regulated payment rails hain. Aap ke transaction tamaam banking standards ke mutaabiq hote hain.
SIBLING POLICY AUDIT
Hamari sari policies mein tatebaq hai
alphabets ke sare qanuni documents aapas mein connect hain. Privacy policy, payment terms aur account rules sab ek dusre se match karte hain. Agar kahin contradiction diko to support se contact kareein.
Payment Terms match deposit methods
JazzCash, Easypaisa, SadaPay aur Raast ka time listed wahi hai jo payment page par ho.
Dispute resolution process consistent
Account terms mein jo appeal window likha hai woh Privacy Policy mein bhi repeat hota hai.
Prohibited conduct list unified
Account restrictions aur suspended behavior rules sabhi policy pages mein same hain.
Data retention timelines documented
Hum kitne din tak aap ka data rakhen ye dono Terms aur Privacy mein likha hai.
Support escalation paths identical
Tamaam policies mein same contact channels likhe hain. Email, chat aur in-app messaging sab documents mein match karte hain.
Amendment notification procedure standard
Kisi bhi change se pehle aap ko in-app notification milega. Same process sab policies mein likha hai.
Ye sab baatein sharte mein clear likhi hain
alphabets apke account ko surakshit rakne ke liye specific measures define karte hain. Hamari policy mein withdrawals, deposits, account access aur dispute handling sab clearly likha...
Real-time account monitoring
Aap ka account har waqt monitored hota hai fraud check ke liye. Suspicious activity ho to account temporarily locked ho sakta hai. Aap ko immediately notification milega.
Withdrawal timing guarantee
JazzCash se 2 ghante mein paise aate hain. Easypaisa mein 24 ghante. SadaPay through Raast bilkul instant. Ye timelines policy mein likhe hain.
Account closure without penalty
Jab chahiye account band kar sakte ho. Koi remaining balance wapas kar di jayegi. Koi termination fee nahin likha hamari sharte mein.
Dispute window of 30 days
Agar koi transaction dispute karna ho to 30 din ka time hai. Us ke baad claim nahin accept hota. Evidence sunni padegi proof ke taur par.
Two-factor authentication mandatory
Account security ke liye aapko 2FA set karna parega. OTP SMS ya email se mil sakta hai. Ye policy mein mandatory likha hai.
Password reset protocol defined
Agar password bhool gaye to security questions ask honge. Ya email se verification link aayega. 24 ghanton mein naya password set kar sakte ho.
Sharte se related aksar pooze jane wale sawal
Haan, aap jab bhi chahiye apna account band kar sakte ho. Account settings mein close button hai. Remaining balance automatically JazzCash ya Easypaisa mein transfer ho jayega. Koi punishment nahin likhi policy mein.
Ye payment method par depend karta hai. JazzCash mein 2 ghante, Easypaisa mein ek din, SadaPay through Raast mein kuch minit. Verification process bilkul zaroori hai security ke liye.
Bilkul nahin. Hamari policy mein clear likha hai ki aap ka data kisi ko share nahin hoga. Sirf legal request ho to shayad dikhaana pare. Baaki sab confidential rakha jayega.
30 din ke andar dispute file kar sakte ho. Proof dekr sakte ho evidence ke saath. Hamara team check karega aur 14 din mein decision karega. Refund ho jayega agar claim valid ho.
Account suspend sirf agar policy violate karo. Prohibited conduct likha hai policy mein. Suspension se pehle warning mil sakta hai. Appeal window 14 din ka hai.
Agar changes hon to 30 din ka notice denge. In-app notification aa jayegi. Email bhi bhejenge. Agar nai terms se agree nahin ho to account band kar sakte ho.
Haan, account settings se anytime password change kar sakte ho. Pehle old password verify hona padega. Naya password 8 characters ka hona chahiye, numbers aur symbols ke saath.